Tech giant Amazon now has a physical customer service in Texas. Here’s what you want to know

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Catching a cold? Do you suffer from allergies? Your Amazon Prime club can also be yours now, and you don’t have to worry about shipping.

The tech giant is offering a new member-only benefit: healthcare. One Medical’s in-person features are only available in a few states, including Texas.

The Federal Trade Commission has already raised privacy considerations about the company’s new partnership with the fitness department. This is what you want to know:

Amazon acquired One Medical, 15 years ago, in February 2023.

The company offers in-office and 24/7 virtual care services, on-site labs and systems for preventive care, chronic care management, common illnesses and intellectual fitness issues, according to a press release about the acquisition.

“When other people find it less difficult to get the care they need, they become more engaged in their fitness and achieving better outcomes,” said Neil Lindsay, senior vice president of Amazon Health Services, in a Nov. 8 press release. That’s why we offer the exceptional One Medical experience to Prime members – it’s fitnesscare that makes it much less difficult to achieve and maintain smart fitness.

It’s new: For the first time, Prime members can upload high-quality physical care from @onemedical for just $9 per month. This includes virtual and in-office fitness for preventive care, urgent needs, common illnesses, and more. ️

– Amazon News (@amazonnews) November 8, 2023

Prime members would pay $9 per month (or $99 per year) for the membership, which costs $199. They can add up to five additional memberships for $6 per month each.

Prime members can search for One Medical on Amazon. com or stop by health. amazon. com/prime to sign up. They can decide to pay per month or they will then be redirected to the One Medical online page to download the app, create an account and upload more members.

Yes. You don’t want insurance to use One Medical, but the club doesn’t cover everything. Payment includes virtual access at no additional cost, whether you have insurance or not.

However, if you require in-person care or have a pre-scheduled remote visit, this will be billed to insurance or paid out of pocket. The company accepts fitness plans from most insurance companies.

The Federal Trade Commission issued a report after the acquisition in February, concerned about the risk of the companies violating customer coverage laws.

“The statements contained in One Medical’s privacy policies, combined with the two corporations’ recent public statements on privacy, constitute promises made to consumers regarding the post-acquisition entity’s collection and use of their data,” the FTC wrote, warning that the corporations objected. to any violation of the law and provides a false impression of confidentiality of information.

He continues: “Companies that do not have sufficiently good safeguards or controls in place to protect sensitive knowledge, or that do not discharge explicit and affirmative consumer consent to conduct marketing based on sensitive knowledge, such as fitness knowledge, would potentially be breaking the law. “

Amazon and One Medical said this week that they do not sell fitness data and that they “use that data to deliver care, make it less difficult to get care, and keep patients safe. “

While telehealth is available nationally, in-person visits can only be done at certain locations.

In Texas, there will be offices in Austin, Houston and Dallas-Fort Worth.

Here is the full list:

Atlanta, Georgia

Austin, Texas, USA

Boston, Massachusetts

Cape Cod, Massachusetts

Charlotte, North Carolina

Chicago, IL

Columbus, Ohio

Connecticut

Washington DC Metropolitan Area

Dallas-Fort Worth, Texas

Denver, Colorado

Houston, Texas

Los Angeles, California

Miami, Florida

Milwaukee (coming soon), Wisconsin

New York

Orange County, California

Phoenix, Arizona

Portland, Oregon

Raleigh-Durham, North Carolina

San Diego, California

Seattle-Tacoma, Washington

San Francisco Bay Area, California

Triad, North Carolina

Tucson, Arizona

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