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Transform visitor engagement with intelligent human-to-human (H2X) interactions across all digitally driven enterprise visitor experience (CX) platforms
MUMBAI, India, May 20, 2022 /PRNewswire/ — Tata Communications, an enabler of global virtual ecosystems, introduced DIGO, a networked cloud communication platform to drive visitor engagement in virtually driven businesses. The platform offers a complete set of independent communication equipment devices to seamlessly integrate into a company’s existing applications, allowing it to offer its users intelligent 360-degree human-to-all (H2X) interactions.
DIGO powered by Tata Communications enables seamlessly customized workflows by integrating and connecting fragmented communication channels, synthetic intelligence (AI) platforms and connectors (SaaS and IoT) into one platform designed to be infinitely scalable. This drastically reduces the complexity of bringing answers to market, while focusing on delivering definitive reports to the end user.
This recently introduced DIGO, powered by Tata Communications, provides businesses with a wide diversity of visitor engagement teams delivered in maximum connected network coverage. These come with a built-in visitor engagement platform with programmable building blocks, adding voice, SMS, email, social messaging, video, text-to-speech, IVR, chatbot, and analytics teams, among others. The platform will also augment existing trading programs with an extensive library of connectors. This end-to-end solution comes with customized, commercial-grade services, ensuring that businesses have scalable, interoperable, secure, and compliant visitor engagement outcomes.
“DIGO will open up a new world of communications™ for businesses. It is designed to deliver fast, intuitive omnichannel user reporting in a changing virtual world that requires agility, acceleration and hyperconnectivity,” said Mysore Madhusudhan, Vice President of Collaboration and Connected Solutions, Tata Communications. “We’ve already gained a huge backlash from on-demand platform companies, automotive, BFSI, healthcare, to name a few. We are excited to enable CX business travel to interact with users in a smart and enhanced way. “
About Tata Communications
Part of the Tata Group, Tata Communications (NSE: TATACOMM; BSE: 500483) is a global virtual ecosystem enabler that powers today’s fast-growing virtual economy in more than 190 countries and territories. A confident leader, it enables the virtual transformation of businesses around the world with collaboration and connection solutions, fundamental, next-generation connectivity, cloud hosting and security solutions, and multimedia services. For more information, visit www. tatacommunications. com
Forward-Looking Statements and Cautionary Statements
Certain words and statements contained in this press release relating to Tata Communications and its prospects, as well as other statements, including those relating to the expected monetary condition of Tata Communications, its business strategy, the long-term progression of Tata Communications’ operations and the general economy in India, are complex statements of observation. Such statements involve known and unknown threats, uncertainties and other matters, including monetary, regulatory and environmental aspects, as well as those related to industry expansion and trend projections, which could possibly cause actual results, functionality or achievements of Tata. Communications or industry results. , to differ materially from those expressed or implied through such forward-looking statements. Material items that may also cause actual results, functionality or achievements to differ materially from those forward-looking statements include, but are not limited to, the lack of increased volume of traffic on Tata Communications’ network; lack of expansion of new products and facilities that meet the demands of visitors and generate appropriate margins; lack of effectiveness in the totality of advertising tests of new technologies and data systems for new products and installations, adding voice installations; failure to stabilize or decrease the rate of value compression in certain company communication facilities; lack of integration of acquisitions and strategic adjustments in Indian government policies or regulations and, in particular, adjustments related to Tata Communications’ management of the industry; and, in general, economic, commercial and credit situations in India. Other items that may also cause actual results, functionality or achievements to differ materially from those forward-looking statements, many of which are not within the control of Tata Communications, include, but are not limited to, threats discussed in the annual reports. . of Tata Communications Limited.
Tata Communications Limited’s annual reports are available in www. tatacommunications. com. Tata Communications has no legal liability and expressly disclaims any legal liability to update or replace its forward-looking statements.
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TATA COMMUNICATIONS and TATA are or are registered by Tata Sons Private Limited in India and certain countries.
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