n n n ‘. concat(e. i18n. t(“search. voice. recognition_retry”),’n
Talkdesk, a complete industry technologist and visionary, will capture expansion opportunities at crucial market moments through innovation.
Munil Shah is the new Chief Technology Officer (CTO) of Talkdesk, following a breakout career in cloud automation and synthetic intelligence (AI) transformation at UiPath and Microsoft.
As Talkdesk’s chief technology officer, Shah will lead the company’s engineering efforts, bringing valuable experience in construction software at scale and leading high-performing global teams.
Under Shah’s leadership, Talkdesk’s engineering organization will drive the company’s AI roadmap and drive to market the first strategic technologies that will enable businesses around the world to deliver AI-powered visitor experiences.
SAN FRANCISCO, April 11, 2024–(BUSINESS WIRE)–Talkdesk®, Inc. , a global leader in AI-powered touch centers for businesses of all sizes, announced Munil Shah as the company’s new chief technology officer (CTO). reinforcing the company’s leadership as an innovator in artificial intelligence (AI) and tourism experience (CX). He will be part of Talkdesk’s leadership team and will report to Tiago Paiva, CEO.
Shah, an experienced and well-rounded technologist, will lead Talkdesk’s engineering around the world. He brings valuable experience to Talkdesk in construction software at scale and leads high-performing global teams.
Most recently, Shah CTO of UiPath, Automation Cloud, where he built and led the engineering organization, scaled the company to a cloud business, and played a strategic role in taking the company through an initial public offering (IPO). 24 years at Microsoft, leading product and engineering groups for several successful products, adding Azure, Bing and Windows.
Shah’s appointment follows Talkdesk’s recent announcement of the introduction of several innovative, first-of-its-kind generative synthetic intelligence (GenAI) inventions in CX, adding Talkdesk Ascend Connect, Talkdesk Autopilot for banking, Talkdesk Autopilot for retail, and Talkdesk Autopilot for healthcare. As a leadership leader, Talkdesk’s engineering organization will drive the company’s AI roadmap and drive the first strategic technologies to market that will enable businesses around the world to deliver AI-powered visitor experiences.
In addition to his corporate work, Shah is passionate about helping startups in their early stages as an advisor and investor. He holds a Ph. D. in Computer Science from Arizona State University and is based in Seattle, Washington.
Supporting Quotes
Tiago Paiva, CEO and founder of Talkdesk, said: “Our focus on engineering has never been greater. Being the leader in AI-powered visitor experience requires us to move up the innovation curve with innovative technologies in the market that unlock greater power. and good luck to our visitors. To do this, we want a CTO who understands how to temporarily capture expansion opportunities through innovation when markets like artificial intelligence and automation intersect. Munil is that leader and I’m excited about what he’s going to do here. . “
Munil Shah, CTO at Talkdesk, said: “There’s a huge shift happening in the software industry with the launch of ChatGPT and GenAI, and the touch hub is hugely impacted. This is a pivotal time for Talkdesk as conversational AI market position and virtual agents are expected to grow rapidly. As CTO of Talkdesk, the relentless pursuit of visitor satisfaction will need to be ingrained in each and every product we offer and each and every feature we enable. I’m in a position and revered to lead the company into this next era of artificial intelligence, automation, and visitor enjoyment with innovation. “
About Talkdesk
Talkdesk® is a global leader in cloud touch media for businesses of all sizes. Talkdesk CX Cloud and Industry Experience Clouds support companies provide modern service to visitors in their own way. Our reliable, flexible, and state-of-the-art core touch platform leverages artificial intelligence and automation to drive exceptional outcomes for your consumers and your bottom line. Serving business consumers in more than one hundred countries, we collaborate with our consumers to deliver continuous innovation and breakthrough results. Our unwavering commitment to do what we say and our investment in the highest. The degrees of protection and reliability of our products make us unmatched in the industry. Improve the visitor experience, increase efficiency, and drive revenue with Talkdesk, a cloud-based touch-based middle-of-the-road platform designed for your industry. Learn more and watch -Guided demo on www. talkdesk. com.
Talkdesk is a registered trademark of Talkdesk, Inc. All corporate and product names are trademarks™ or registered trademarks® of their respective owners. Its use does not signify any association or endorsement on your part.
See the edition in businesswire. com: https://www. businesswire. com/news/home/20240411335748/en/
Contacts
Media:
Christie Blakepr@talkdesk. com