Update: 4:14 p. m. ET: Microsoft now has constant email factor in Outlook on the web. The company said:
Our deeper investigation of 401 exception errors found a recent service update that brought a configuration factor that prevented users from searching for keywords in Outlook. com. After canceling the offending service update, we validate that the effect has been fixed.
Original story: Microsoft suffers another challenge with its online productivity applications. This time, it is with your Outlook email client, and more exactly with the Internet edition on Outlook. com.
At this time, other people accessing Outlook. com can’t look up your email. The factor was first reported on Microsoft’s service prestige page (via BleepingComputer) more than 12 hours ago.
The page lately shows:
Title: Users can’t search for keywords in Outlook. com
User impact: Users can’t search for keywords in Outlook. com.
More information: When exiting to search, users get an error that says “Sorry, an error occurred. Please check back later. “
Current status: We continue to investigate 401 exception errors to verify the source generating those errors and a plan to remediate the impact.
People who use Outlook mobile mail apps will be affected by this factor right now. Microsoft’s prestige page says it will have an update on this scenario at 19:30 UTC (15:30 EST). We will update this story once this factor is over. been resolved.
This is just the latest factor that has affected Outlook users in recent days. Last week, on June 27, the Outlook. com site was inaccessible to many users around the world for several hours before a patch was activated.
In the first week of June, there was an even more severe outage that affected nearly all of Microsoft’s online services, including Teams, Azure, and Outlook. The challenge lasted approximately 15 hours. The company later admitted that the outage was due to a large-scale denial-of-service attack on its systems.
While a DDoS attack is unlikely to be at the center of this most recent factor with Outlook. com, it shows that Microsoft is experiencing far more issues with its webmail client than the expected number of errors and downtime.