Since its inception, Macquarie Telecom has always sought to disrupt the status quo of the traditional telco industry. With a specific focus on the underserved corporations across Australia’s mid-to-large Enterprise and Government customers, Macquarie Telecom has seen tremendous growth due to the industry’s appreciation of its highly-differentiated and innovative customer experience.
Macquarie Telecom has seen strong recognition from its customers, with its Net Promoter Score (a measure of customer satisfaction) the highest in Australia1, far outpacing traditional industry competitors.
For Macquarie Telecom, inflexible telecom terms, long lead times and indifferent customer service are old business practices untenable in today’s fast-moving digital world. However, the ability to provide those differentiated levels of experience requires a high-performing networking infrastructure from which to launch services.
1 A net promoter score (NPS) of +50 or greater is excellent, and Macquarie Telecom’s NPS is the highest in Australia at +72. https://macquarietelecomgroup.com/customer-experience/
News Highlights:
Supporting Quotes:“Macquarie Telecom is not like other telcos. When other telcos run left, we run to the right. As our company grows, we cannot continue to scale solely by hiring more people. It is vital that we automate our delivery and assurance remediation capabilities. Juniper Networks is proactively partnering with our business, which has not only completely changed the dimension of our relationship, but has also enabled Macquarie Telecom to scale up our networks as part of our long-term growth, especially crucial in light of the continued growth in demand for our services from across Australia businesses.”
– Luke Clifton, Group Executive, Macquarie Telecom Group
– Bruce Bennie, VP & GM, ANZ, Juniper Networks
Additional Resources:
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