Hotels. com customers are furious after it was revealed that the site would remove their loose perks from its loyalty program.
Previously, the site featured one night off for every 10 nights booked, a perk that was highly appreciated by customers. However, Expedia Group, which owns the brand, is launching a new “One Key” formula that will eliminate this advantage. advantages, as it will merge the Expedia and Hotels. com programs, while adding Vrbo bookings as a component of the new program.
It’s not all bad news, as there will still be plenty of benefits for members, and the One Key club will be free. Under the new program, you can earn and use “OneKeyCash,” the currency of rewards (it’s worth noting that this isn’t genuine money). This will be valid on all eligible hotel bookings, as well as eligible flights, car rentals, and activities on Expedia and vacation homes on Vrbo.
You’re expected to earn approximately 2% “OneKeyCash” for every dollar spent on hotels, vacation homes, and packages, and 0. 2% for every dollar spent on eligible flights. For those who are already members, your award nights will be automatically changed to “OneKeyCash”.
However, several unwavering members of Hotels. com have expressed anger at the sudden change, as the last relaxed night will no longer apply. One disgruntled tourist wrote on X, formerly Twitter: “The gutted @hotelsdotcomuk is shifting to OneKey@ExpediaUK rewards. Only 2% “cash” from a relaxed evening after 10. I’m not satisfied as a Gold member because there’s no incentive to stay unwavering.
Another said, “Goodbye @hotelsdotcomuk, we tapped before introducing this change. “Others criticized the move because they had planned to use a night off, while others called the program “confusing. “
One user added, “I’ve used Hotels. com because of nights off every 10 nights. With this new rate, can we get a free room after 50 nights?Buy the best rate. “
However, according to Expedia Group, the new program will offer tourists “more freedom when it comes to earning and using rewards when booking travel electronically,” as well as earning rewards whether they book flights, a hotel stay, a vacation home, a car rental, or more. .
At the moment, there is no release date for merging the programs. However, the organisation said it would “arrive in the UK in a few months, between July and October 2024”.
If you’re looking for more deals for your next vacation, you can check out Mirror discounts, where you can find deals and coupon codes from many holiday brands, adding Hotels. com, Expedia, and Vrbo. You may also need to bookmark our holiday deals page, which we update with sales and deals we think you’ll need on your radar.
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