With 222 million paying subscribers, Netflix is one of the most popular content streaming facilities in the world. No longer focusing on DVD rental, Netflix now streams the most common content on demand to smartphones and computers. With an easy-to-use interface and a fake catalog, Netflix is available through an app and a browser interface. However, it happens that subscribers encounter technical problems.
More recently, many Netflix users found themselves in front of a black screen as the sound continues to stream. The Netflix interface in the app or browser works and they can browse the catalog as usual. or movie, the Netflix player is displayed without video, even if the soundtrack plays normally. It’s a frustrating factor to have interrupted your Netflix time
Just like any app or service, Netflix can encounter bugs that leave users scratching their heads. Complaints such as challenges with Netflix 4K streaming and that black screen expressed with an audio factor are reported on social media. However, understanding what’s going on in the background can be challenging, although this black screen error is occasionally due to corruption of app formula files or runtime memory challenges on smartphones (via SaintLad). causing the lack of video.
Instead of making adjustments on your device right away, first check if Netflix is experiencing interruptions. Netflix’s server prestige page reflects all the difficulties the platform will possibly face, adding the reasons why you may not be able to access the service. Although the official online page may take some time to demonstrate the latest prestige update, user reports about Down Detector can also help diagnose an outage.
If there is no interruption, the next step is to check your web connection. Troubleshooting steps vary depending on whether you’re streaming content over a Wi-Fi connection or a cellular connection. Users of a Wi-Fi network check how to restart the router and reconnect the device to the network. Those who have a cellular connection can turn airplane mode on and off. If the connection works, running a speed check indicates the available bandwidth: Netflix requires a minimum download speed of 1 Mbps. Assuming everything looks good, watch the Netflix stream again.
If you’re accessing Netflix on a smartphone, checking the app store on that device is a smart first step. Sometimes, just update Netflix to the latest edition to fix Netflix black screen error with sound. Android users want to open Google Play Store and search Netflix to do so. If there are any updates, in the “Open” button, users will see an “Update” button next to the name of the application. Similarly, Apple’s App Store also features an “Update” button if one is available.
If that doesn’t solve the challenge, Android users can check to erase the app data. To do this, go to Settings> Apps> Netflix> Storage> Clear Data. Android and iOS users can check to reinstall the app, which downloads new files from the respective app outlets and, in doing so, repair any resource files that may be corrupted (via Netflix). Finally, if Netflix still shows no symptoms of improvement, try restarting the smartphone. If the challenge persists after that, you can report the challenge to Netflix.
For users streaming to their computers, according to Netflix, there may be a challenge with the internet browser that causes the black screen error with sound. First, users check if there is an update for the Internet browser. Those who use Google Chrome click on the three-dot menu in the upper right corner of the interface, click “More” and choose “Toabout Google Chrome”. If the screen that appears to include an update button, click it. Once the update is complete, restart Chrome and open Netflix to check if the error persists. The Mozilla Firefox update procedure is similar.
The only thing users can do is clear the cache of the Internet browser. In Chrome, open Settings and search for “cache”. The effects deserve to show an option that says “Clear browsing knowledge”. A conversation box will open with the option “transparent knowledge”. Click on it to clear all cached knowledge and watch the Netflix stream again. For those using Mozilla Firefox, open “Privacy and Settings”, click “Cookies and Site Data” and click “Clear Data” to clear the cache.
If you’re streaming Netflix on Mac, clearing the cache is just as simple. First, click on the “Safari” tab in the upper left corner and then click on “Preferences”. In the menu, select “Advanced” and check the next to “Show development menu in menu bar” at the bottom. Next, a “Develop” tab will appear on the screen. Click the tab and choose “Clear Caches”; which will erase the knowledge of transience stored through the browser. This fixes the Netflix black screen error with sound on Mac. If your internet browser still can’t access Netflix content, you can check the stream through another internet browser, such as Google Chrome.
For those who use Microsoft Edge, finally, click on the three-dot icon in the upper right corner of the screen and choose “Settings”. Select “Privacy, Search and Services” from the menu on the left, then scroll down to locate the segment about browsing data, which comprises “Choose what to delete”. Click on the option and check the boxes next to “Cookies and other site data” and “Cached photos and files”. malfunction and fix Netflix streaming error. Otherwise, the next step is to report the challenge to Netflix.