Google announced a new home solution with Google Assistant in a Nest Hub designed for hotel visitors to make service requests, pay, pay for music, make calls, and more. That’s the company’s reaction to Alexa for Hospitality, Amazon’s program to integrate its generation of hotel and rental attendees. Nest Hotel Hub is designed to be a contactless delight in accordance with the recommendations of coVID-19 fitness experts.
The hotel segment was devastated by the pandemic, with hotel losses in the United States estimated at more than $46 billion. Several primary chains, such as Hyatt, Radisson and Hilton, have partnered with disinfectant brands such as Lysol and Dettol and have implemented highly visual cleaning, sanitation and hygiene protocols to allay potential customers’ fears.
Google is betting that its new Nest Hub will also attract consumers with voice commands targeting hotel use cases. From a smart screen, consumers can say things like “Ok Google, plan a wake-up call,” “Ok Google, ask my hotel for extra towels” and “Ok Google, what time does the pool close?” without having to make calls to the front desk. At some hotels, they can also start the exit process, launch an investigation to tell an official if something is wrong, or get promotions and data about upcoming promotions when they ask “Hello Google, tell me about special offers.” “
Google says its hotel solution comes from Volara’s integration center, which connects the solution to technologies such as:
Otherwise, the white-label edition of the wizard’s hospitality behaves the same way as the wizard does on customer screens. Guests can queue YouTube videos, connect their phones via Bluetooth and increase or minimize volume, or skip tracks in hands-free mode. Depending on the hotel, they can blinds, TVs and lights. And they can request weather forecasts, be informed about local sites and pandemic developments, locate updated restaurant schedules (making reservations if needed), and get data on nearby stores.
Perhaps waiting for privacy issues, Google says that visitors don’t have to sign in to Nest Hubs and that this activity won’t connect to non-public Google accounts. (When visitors request assistance from the hotel, for example, by requesting blank towels or a check-out, the hotel will have their room number so they can process the request). Voice audio commands will not be stored and activities will be performed without delay removed from the device when reset for the next guest.
Google’s time to play in the hospitality market would possibly seem reckless, however, it’s an extension of existing efforts, and Google’s attempt to close the gap with its rival Amazon. In January 2019, Google unveiled plans to verify the mode of interpretation, an assistant function that can be translated into dozens of languages in real time, with Hyatt, Dream Hotel Group and Caesars Palace in Las Vegas.
Amazon introduced its rival Alexa for Hospitality in June 2018. Like Google’s solution, the Echo service can be custom designed to provide data such as departure time and pool time; Allow customers to request facilities such as household chores or ground service and hotel room purposes, such as setting up the thermostat or lifting blinds. Marriott has registered as a first customer, as have boutique vacation rental and lifestyle companies RedAwning and Two Roads Hospitality.