Freshservice’s AI-based generative virtual agent, an IT service control (ITSM) solution, combined with Microsoft Teams’ ServiceBot, provides workers 24 hours a day and can facilitate the immediate resolution of their wishes within Microsoft Teams. The built-in solution also enables IT and other sales teams to divert tickets, save clicks and streamline work. In a study commissioned from Freshworks in July 2023, Forrester estimated that a midsize business could save just $2. 1 million over three years by improving user productivity with the Freshservice virtual agent.
“Microsoft Teams has temporarily become a collaboration platform,” said Srini Raghavan, vice president of the Microsoft Teams ecosystem. “Through our work with corporations like Freshpaintingss, who share our vision of AI, we aim to enable groups across multiple channels to solve painter problems. temporarily, which will save money and power with next-generation AI for consumers of all sizes.
By using Freshservice, natively built on the Freshworks Neo platform, with Microsoft Teams, businesses of all sizes can increase user productivity. With AI-powered virtual agents, they can improve collaboration between sales groups on critical incidents and improve the worker experience with faster resolution. to allow:
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Lyle Snyder, senior support analyst at Haynes International, said: “Traditional worker channels typically have confusing portals, which slow down and are no longer appropriate for the fashionable workforce. The integration of Freshworks and Microsoft Teams is helping us to offer an undeniable and modern service. Employee experience, all on one platform. We have already noticed impressive increases in productivity and expect any of the programs to evolve as the desires of our company and our workers evolve.
The Office for Students, the independent regulator of higher education in England, managed to reduce its average response time by 67% thanks to the Freshservice virtual agent built into with Microsoft Teams. ” Our purpose was to move away from emailing workers to the services table and using Teams as a channel,” said Karen Spray, IT manager for Office for Students. “The adoption of Freshservice’s virtual agent was undeniable and the technical implementation took us about 10 minutes. The undeniable access to the virtual agent within Microsoft Teams made this even more convenient and helped our workers solve many problems on their own with resilient self-service features.
“Our collaboration with Microsoft is a wonderful example of our commitment to providing consumers with the powerful, easy-to-use PC they want to succeed in today’s rapidly evolving workplace. We’ve been pioneering AI for visitors and workers since we introduced Freddy AI in 2018, and Microsoft Teams allows it to be incorporated directly into the collaboration channel selected by the worker. Together, we help our consumers deliver an exceptional work experience within sales teams,” said Prakash Ramamurthy, Chief Product Officer at Freshworks.
To learn more about Freshservice with Microsoft Teams, visit the Freshworks website.
About FreshWorks
Freshpaintingss Inc. (NASDAQ: FRSH) creates AI-based enterprise software that can be used. Our AI-based products, designed specifically for IT, support for scale operators, and sales and marketing, are designed to empower everyone to paint more successfully and offer more price for rapid business impact. Headquartered in San Mateo, California, Freshpaintingss operates internationally and serves more than 65,000 ground operators, in addition to American Express, Blue Nile, Bridgestone, Databricks, Fila, Klarna and OfficeMax. For the latest corporate news, stop at www. . freshpaintingss. com and follow us on Facebook, LinkedIn and Twitter.
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Media Contact: Erika HowardPR@freshworks. com